Malden City Seal

City of Malden
200 Pleasant Street
Malden, MA 02148
(781) 397-7000

Mon, Wed, Thur ~ 8 a.m. to 4 p.m.
Tues ~ 8 a.m. to 7 p.m.
Fri ~ 8 a.m. to 12 noon.

Malden, Massachusetts Official City Government Website

Online Bill Pay > Program Information

Online Bill Pay

Online Viewing and Bill Pay

The City of Malden is excited to offer an easy and secure way to view, print and pay real estate tax, excise tax, personal property tax and water bills online. We support electronic presentment (viewing) and billing because it is more convenient and better for the environment. Online Viewing and Bill Payment, in partnership with Invoice Cloud, offers the following benefits:

Paying your bill with an electronic check is the fastest and cheapest way to pay your bill.  No fees apply...try it today!
  • No fees apply when paying by electronic check!
  • Provides the fastest way to pay a bill due soon
  • Access, view and pay bills online, at your convenience
  • Paying bills online is faster and cheaper than writing a check and mailing it
  • Provides the option to pay immediately or schedule a payment
  • You may choose to eliminate paper invoices to reduce clutter and help the environment.

While payment with an electronic check is always free, use of a charge card  will incur a convenience fee. The City of Malden receives only your bill payment amount. The convenience fees are charged by our vendor and cover fees and administrative costs associated with accepting credit card payments and are non-refundable.

Convenience Fees for Water/Sewer Bills

The convenience fee when using a Credit/Debit Card is a flat rate fee of $3.95.

Convenience Fees for Tax Payments

The convenience fee when using a Credit Card is a percentage rate fee of up to 2.95%.

The convenience fee amount is automatically calculated and is shown on the payment page before you submit your payment for processing. Convenience fees will appear as a separate charge from the bill amount on your bank or credit card statement.

To make a payment, please click Pay Now

For help help using online viewing and bill pay or for questions about your account, please call (781) 397-7090.

If there is an error in the Credit Card charge, please contact Invoice Cloud at 1-877-256-8330 x2700.

Click here 
for frequently asked questions.