City Services During Coronavirus Response

Health professionals have advised that our best approach to combat COVID-19 is social distancing and as a result effective Monday, March 16th, City buildings will be closed to the general public until further notice, however we will still be operating during normal business hours offering certain core services.  Below is a list of all City Departments and related services with information on each core service as well as other important notes.

Animal Control

Service Information

Direct Phone: 781-397-7171 x2051 or 911 for emergencies
Direct Email: kalkins@cityofmalden.org

Assessor

Service Information

  • Motor vehicle abatements can be submitted through US Mail or email 
  • Residential and statutory exemptions can be submitted through US Mail or email 
  • Abatement requests handled normally through electronic communication 

In-Person Appointments at City Hall
To make an appointment to visit this department in person at City Hall, use the contact information below. Please note that appointments are reserved only for issues/concerns/questions/requests/transactions that cannot be resolved remotely. 

Direct Phone: 781-397-2103
Direct Email: jobrien@cityofmalden.org

Cemetery

Service Information

  • Cemetery remains open to visitors during normal hours
  • Consult Cemetery Director regarding funeral arrangements in accordance with Governor’s guidelines on public gatherings.
  • Forest Dale Cemetery is open to visits as well as passive activity.  Absolutely NO DOGS ALLOWED.

Direct Phone: 781-397-7191
Direct Email: jcahill@cityofmalden.org

City Clerk

Service Information

  • Processing most documents via mail order request.
  • Weddings not being conducted

In-Person Appointments at City Hall
To make an appointment to visit this department in person at City Hall, use the contact information below. Please note that appointments are reserved only for issues/concerns/questions/requests/transactions that cannot be resolved remotely.

Direct Phone: 781-397-7116
Direct Email: glucey@cityofmalden.org

Controller

Service Information

  • Conducting support of internal department purchase orders.
  • Warrants will continue to be processed regularly; departments drop in controllers drop box
  • Contact office for all other questions.

In-Person Appointments at City Hall
To make an appointment to visit this department in person at City Hall, use the contact information below. Please note that appointments are reserved only for issues/concerns/questions/requests/transactions that cannot be resolved remotely.

Direct Phone: 781-397-7080
Direct Email: cranaghan@cityofmalden.org

Emergency Management

Service Information

  • Continuing to conduct emergency response during COVID-19 response.
  • Monthly public meetings currently on hold

Direct Phone: 781-397-7171
Direct Email: gcronin@cityofmalden.org

Engineering

Service Information

  • Will provide emergency DigSafe markings upon request
  • Continue Final water meter readings, and lead certificate issuance
  • Continue monthly bill readings, leaking meter repair and weekly Water quality testing
  • Road work construction and inspection will be on hold until further notice 

In-Person Appointments at City Hall
To make an appointment to visit this department in person at City Hall, use the contact information below. Please note that appointments are reserved only for issues/concerns/questions/requests/transactions that cannot be resolved remotely.

Direct Phone: 781-397-7040
Direct Email: maldenengineering@cityofmalden.org

Fire Department

Service Information

  • Essential fire functions continue as normal
  • Fire Prevention office is open Monday-Friday 8AM-5PM.  Face coverings required by all visitors.  
  • The Malden Fire Department is currently scheduling Smoke & Carbon Monoxide compliance inspections for Single and Two Family Residences for Tuesday and Thursday mornings. Smoke & Carbon Monoxide compliance inspections for 3 Family (and above) Residencesare currently being scheduled for Tuesday and Thursday afternoons. The inspections will be selective and done with limitations centered around Mandatory Safety Standards for everyone involved. Please contact the Malden Fire Prevention Bureau with any questions or for more details.


Direct Phone: 781-397-7383
Direct Email: fireprevention@maldenfd.com

Health

Service Information

  • Inspections will not take place during shutdown; although director has discretion to make exceptions
  • Issues or complaints handled on a case by case basis

In-Person Appointments at City Hall
To make an appointment to visit this department in person at City Hall, use the contact information below. Please note that appointments are reserved only for issues/concerns/questions/requests/transactions that cannot be resolved remotely.

Direct Phone: 781-397-7049
Direct Email: boh@cityofmalden.org

Human Resources

Service Information

  • HR will work with Treasurers office weekly on timely payroll processing issues 
  • All interviews will be put on hold 
  • Will continue to handle and process deductions 

In-Person Appointments at City Hall
To make an appointment to visit this department in person at City Hall, use the contact information below. Please note that appointments are reserved only for issues/concerns/questions/requests/transactions that cannot be resolved remotely.

Direct Phone: 781-397-7000 x 2187
Direct Email: AChiccuarelli@cityofmalden.org


Information Technology

Service Information

  • IT will assist employees needing assistance on remote assistance through city issued laptops 
  • IT should facilitate complete remote access for all department heads in category 2 
  • Facilitate phone support as needed

In-Person Appointments at City Hall
To make an appointment to visit this department in person at City Hall, use the contact information below. Please note that appointments are reserved only for issues/concerns/questions/requests/transactions that cannot be resolved remotely.

Direct Phone: 781-397-7154
Direct Email: Itdir@cityofmalden.org

Legal Department

Service Information

  • Legal continues to provide legal services on behalf of the City of Malden.

In-Person Appointments at City Hall
To make an appointment to visit this department in person at City Hall, use the contact information below. Please note that appointments are reserved only for issues/concerns/questions/requests/transactions that cannot be resolved remotely.

Direct Phone: 781-397-7106
Direct Email: Danthony@cityofmalden.org

Library

Service Information

  • Continuing home deliveries
  • Closed until further notice
  • The Library staff is available to assist you with limited services, including curbside pickup Monday –Saturday and reference services. More Information
  • Remote Library Cards
  • Online books, audio books, movies, educational resources and more

Direct Phone: 781-333-0640
Direct Email: dstmartin@maldenpubliclibrary.org 

Mayor

Service Information

  • Ongoing constituent services
  • Utilize all communication methods to update residents

In-Person Appointments at City Hall
To make an appointment to visit this department in person at City Hall, use the contact information below. Please note that appointments are reserved only for issues/concerns/questions/requests/transactions that cannot be resolved remotely.

Direct Phone: 781-397-7000
Direct Email: info@cityofmalden.org

Parking

Service Information

  • Modified hours to match that of City Hall. M,W,THU 8AM-5PM. TUE 8AM-7PM, closed Fridays.
  • Fully staffed and respond to both phone and in-person requests(please ring outside door bell).
  • All normal parking regulations are in full effect.

Direct Phone: (781) 397-7196
Direct Email: plevine@cityofmalden.org

Permits, Inspections & Planning Services

Service Information

  • Permits will continue to be issued remotely as through the issuance of 3 laptops to inspectors
  • Inspections will be handled case by case at the discretion of the inspector based upon circumstances 

In-Person Appointments at City Hall
To make an appointment to visit this department in person at City Hall, use the contact information below. Please note that appointments are reserved only for issues/concerns/questions/requests/transactions that cannot be resolved remotely.

Direct Phone: 781-397-7030
Direct Email: building@cityofmalden.org

Police

Service Information

  • Essential police functions continue as normal 
  • Gun permit applications being processed either by mail or drop-off. Applicants will be contacted when application process begins.
  • Police detail admin continue as normal 
  • Animal Control can be reached by phone: (781)397-7141

Direct Phone: 781-397-7171 (non emergency)
Direct Email: Gcronin@maldenpd.com

Public Facilities

Service Information

  • Staff to monitor empty buildings at least daily for any issues 
  • Continue to process mail

In-Person Appointments at City Hall
To make an appointment to visit this department in person at City Hall, use the contact information below. Please note that appointments are reserved only for issues/concerns/questions/requests/transactions that cannot be resolved remotely.

Direct Phone: 781-397-7032
Direct Email: Sduffy@cityofmalden.org

Public Works

Service Information

  • DPW offices closed.
  • Yard drop-off hours are 8am-3pm Monday-Friday, Saturdays 8am-12pm, closed Sundays.
  • Purchase orders will still be processed
  • www.seeclickfix.com will continuously be monitored
  • Staff continues to work regularly scheduled at direction of director 
  • Please call 781-397-7160 for:
    • Street permits
    • Recycling bin purchase/dropoff
    • White goods sticker purchase/dropoff

Direct Phone: 781-397-7160
Direct Email:Dpw@cityofmalden.org

Recreation

Service Information

Direct Phone: 781-397-7168
Direct Email:jlevine@cityofmalden.org

Schools

Service Information

  • Closed through the end of the 2019/2020 School year. Please visit maldenps.org for further details regarding the Malden Public Schools.
  • Students and families can pick up students’ free breakfast and lunch by driving through the Salemwood “loop” or the Malden High School Prescott Street lot (between CVS and MHS), or by simply walking up to the distribution table located in these lots.

    For those driving to the site, we will bring the packaged meals to the passenger side window.
    For walkers, we will hand you the meals.

    Hours for Pick Up as of March 18th:
    10 a.m. – 1:00 p.m. (Monday – Friday)

    Other Important Information
    ➢ Meals are FREE to all Malden students.
    ➢ Student does not have to be present to receive the meals.
    ➢ Recipients will receive both breakfast and lunch meals at the same time so that you do not have to make multiple trips.
    ➢ Meals are available Monday through Friday.

Direct Phone: 781-397-6100
Direct Email: joteri@maldenps.org

Senior Center

Service Information

  • All classes and programs cancelled until further notice

Direct Phone: 781-397-7144
Direct Email:khayes@cityofmalden.org

Teen Enrichment Center

Service Information

  • All classes and programs cancelled until further notice

Direct Phone: 857-312-0317
Direct Email:Cmacmullin@cityofmalden.org

Treasurer

Service Information

  • Office is closed to the public and available by appointment only
  • Parking hearings accepted by mail and drop box only
  • Treasurer/Collector billing specific updates:
    • Real Estate tax bill due dates have been extended from May 1, 2020 to June 1, 2020. The calculation for interest on unpaid real estate and personal property tax has also been extended to June 1, 2020
    • Motor Vehicle Excise and Water bills will continue to be mailed. No interest or penalties will be applied to any outstanding Excise or Water bills that were issued with a due date after March 10, 2020 and are paid in full by June 30, 2020.
    • Payments can be made one of four ways; via Online bill pay by visiting https://www.cityofmalden.org/330/Bill-Pay, by phone using 855-984-1188, US Mail, or you may drop off your invoice with payment in the form of cash, check or money order in the secure drop box located outside of the 110 Pleasant Street City Hall location.
    • With the social distancing protocols in place we strongly encourage to you use one of the first three methods of payment. Also it is not recommended that you leave cash payments as you will not be provided a receipt, a voided check or money order can serve as your receipt.

      As Coronavirus (Covid-19) business related items evolve we will update this section to keep our constituents informed.

In-Person Appointments at City Hall
To make an appointment to visit this department in person at City Hall, use the contact information below. Please note that appointments are reserved only for issues/concerns/questions/requests/transactions that cannot be resolved remotely.

Direct Phone: 781-397-7090
Direct Email: treasurer@cityofmalden.org

Veterans’ Services

Service Information

  • Needs of veterans will be handled case by case 
  • Continue to process monthly benefits 
  • Signup new services by appointment

In-Person Appointments at City Hall
To make an appointment to visit this department in person at City Hall, use the contact information below. Please note that appointments are reserved only for issues/concerns/questions/requests/transactions that cannot be resolved remotely.

Direct Phone: 781-397-7139
Direct Email:Kjarvis@cityofmalden.org

Water Utilities

Service Information

  • Emergency work will be addressed by the DPW
  • All non-emergency permits are closed until further notice

Direct Phone:781-397-7160
Direct Email:rknox@cityofmalden.org